Cambridgeshire County Council began working with 1st Reaction Security in March 2016, for all aspects of manned guarding, mobile patrolling, alarm response, unlocking and locking services as well as installation, maintenance and monitoring of intruder alarm and CCTV systems. The customer service provided to The Authority is exemplary, with guards, engineers and the office support staff and helpdesk services unfailing in maintaining their high service levels. The whole team are professional, efficient and friendly and no problems or issues we send their way are too much – with a solution being passed back to us and then implemented expediently. The Council are very serious about a high level of security for buildings, staff and data – and 1st Reaction Security help us keep it that way. We would recommend 1st Reaction to any potential clients.
We acknowledge that running our business has an effect on society. In particular, we have a responsibility to our clients, our employees and contractors as well as the broader community in which we operate.
We are committed to taking responsibility for our actions and encourage a positive contribution towards improving standards for our clients and employees, minimising our impact on the environment and improving the quality of the local community.
By putting CSR into practice, we are committed, wherever possible, to:
- Conducting ourselves responsibly and in an ethical manner
- Creating a positive and supportive working environment
- Supporting local communities
- Improving service levels to clients
- Acting fairly in our dealings with suppliers and other third parties
- Minimising the impact on our environment
- Protecting the Public
We communicate this policy to our staff, clients and other stakeholders by means of our website, publicity materials, and internal memos.
We provide our staff with training on our CSR strategy and this policy and seek to raise awareness of any negative impacts of our business and methods to reduce them.
Responsibility & Review
Wayne Southern, who is the Companies Managing Director, has overall responsibility for our CSR strategy and for implementing this policy. He has a key role in ensuring the systems and controls we have in place are effective.
All members of staff have a role to play in complying with our CSR objectives and are encouraged to make further suggestions in relation to initiatives we could undertake. If anyone has a suggestion, they should contact Wayne Southern
We are fully committed to the highest possible standards of openness, honesty and accountability. In line with that commitment, in accordance with our Whistleblowing Policy, we actively encourage all staff members who have serious concerns about any real or perceived departure from the high ethical standard that we set to voice those concerns openly. Our Whistleblowing Policy can be found in our Company Handbook.
We are committed to ensuring our policy remains effective. As part of our ongoing commitment, this policy is reviewed at least annually to verify its effective operation. Records of the reviews are maintained and any necessary amendments are made to the policy, as appropriate.
Our CSR Principles
We aim to adopt the highest professional standards and not to act in such a way as to compromise our firm’s integrity.
We actively promote respect between our staff members in their dealings with each other and with clients and other third parties.
We actively seek to promote the principles of the SIA, importance of the SIA ACS and protection of the people throughout various awareness campaigns and the constant training and communication off and between our staff.
Our Working Environment
We recognise that our staff are our most important resource. We actively seek to offer our staff a positive and healthy working environment and ensure that they have rewarding careers and job satisfaction.
We maintain an Company Handbook, which sets out the rights and expectations of all members of staff.
We seek to ensure that all staff have access to the training they need both for their own development and to enable them to deliver a high quality service. Our procedures in relation to training and development can be found within our Company Handbook.
We consider all staff members to be equal and we aim to create a working environment which is free of unlawful discrimination. In this regard, we maintain an Equal Opportunities Policy.
In considering our impact on the community we have resolved to sponsor or otherwise support local charities.
We will allow members of staff time off work to enable them to carry out work in support of their chosen charity and to encourage dialogue with local communities and groups for mutual benefit.
We are committed to delivering a high level of service to all our clients. We understand that our business exists in a very competitive market and in order to retain our clients we need to deliver a professional and courteous service.
Wherever possible, we take steps to promote equal opportunity in relation to access to the legal services that we provide. We take account of the diversity of the communities we serve in order to ensure that, subject to funding constraints, our services are accessible to all clients.
We are committed to eliminating unlawful discrimination and to promoting equality and diversity in our professional dealings with suppliers and other third parties. Our Equal Opportunities Policy can be found in our Company Handbook.
We endeavour to enter into clear and fair contracts with our suppliers. We commit to the timely settlement of suppliers’ invoices.
Wherever possible, we aim to support the local economy by contracting with local suppliers.
We are committed to behaving responsibly and to minimising our impact on the environment. We aim to minimise our impact on the environment by:
- Minimising waste and adopting sensible recycling policies in respect of our paper and batteries consumption
- Providing safe and comfortable working conditions
- Encouraging staff to walk or cycle to work
- Encouraging company vehicle drivers to turn the vehicle engine off when stationary
- Ensuring that electrical equipment and lights are off when not in use
- Ensuring that heating is turned off or down outside office hours
Responsibility for this policy, including an annual review of the policy to:
- Ensure that it remains up to date, compliant and relevant to the needs of the organisation and its clients
- Verify it is in effective operation across the practice.