Cambridgeshire County Council began working with 1st Reaction Security in March 2016, for all aspects of manned guarding, mobile patrolling, alarm response, unlocking and locking services as well as installation, maintenance and monitoring of intruder alarm and CCTV systems. The customer service provided to The Authority is exemplary, with guards, engineers and the office support staff and helpdesk services unfailing in maintaining their high service levels. The whole team are professional, efficient and friendly and no problems or issues we send their way are too much – with a solution being passed back to us and then implemented expediently. The Council are very serious about a high level of security for buildings, staff and data – and 1st Reaction Security help us keep it that way. We would recommend 1st Reaction to any potential clients.
Using advanced multi-camera equipment we operate around-the-clock CCTV surveillance, monitoring live feeds from our clients’ sites at our industry standard control room (also known as a Remote Video Receiving Centre). CCTV remote monitoring reinforces effective delivery of our other security services including:
- Co-ordinating and deploying response vehicles from our Control Room, sending the closest team in response to a commercial or domestic alarm activation
- Enabling us to view live situations when a client asks for cameras to be activated and assist in deciding an appropriate course of action
- Ensuring Health & Safety guidelines are met; telephone check calls can be made to our clients own workers from our control room team
- Providing our static security officers with peace of mind that they are being monitored and supported by our control room team