Cambridgeshire County Council began working with 1st Reaction Security in March 2016, for all aspects of manned guarding, mobile patrolling, alarm response, unlocking and locking services as well as installation, maintenance and monitoring of intruder alarm and CCTV systems. The customer service provided to The Authority is exemplary, with guards, engineers and the office support staff and helpdesk services unfailing in maintaining their high service levels. The whole team are professional, efficient and friendly and no problems or issues we send their way are too much – with a solution being passed back to us and then implemented expediently. The Council are very serious about a high level of security for buildings, staff and data – and 1st Reaction Security help us keep it that way. We would recommend 1st Reaction to any potential clients.
Plan for the Business
At the time of writing this statement and annual plan we the Board of Directors of 1st Reaction Security Limited sit proudly at the helm of a highly respected and accredited company which offers the entire range of manned, electronic and fire security and detection services.
The aim of the Directors is to provide all of our stakeholders (Customers, Employees, Consumers, Members of the Public, Local Authorities, Emergencies Services, our Accrediting Bodies and Suppliers) with an improved and more diverse set of services along with a defined and documented Approach to Business and Critical Success Factors.
When developing our Business Plan we have considered legal, social and environmental issues and have developed a number of Quality Objectives covering the entire spectrum of our activities.
We are setting a number of tough but achievable goals for the new financial year, they are:
- A 5% increase in profit, client base and employees.
- To replenish the mobile patrol fleet of vehicles for a more fuel efficient fleet.
- To ensure all of our staff receive a pay increase above the increased levels of the National Minimum Wage.
We believe that to achieve the above three point plan would improve 1st Reaction’s reputation and position within the security fraternity of Northamptonshire and prepare the organisation for expansion and growth.
We would like to thank all of our staff, past and present in making our goals reality.
Board of Directors
1st April 2018.